Returns & Exchanges
At East Ocean Aquatic, we want you to be completely satisfied with your purchase. If your fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing