Frequently Asked Questions
Everything you need to know about shopping with East Ocean Aquatic
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, swimwear and intimate apparel cannot be returned unless they arrive defective.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure the perfect fit.
Do you offer international shipping?
Yes, East Ocean Aquatic ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my East Ocean Aquatic garments?
To maintain the quality of your items, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and air drying is best for preserving fabric integrity and color.